Refund policy

Last Updated: October 2026

Our First Order Promise

Love your first order, or we’ll refund it. If your first order from waforia.com isn’t for you, email us at info@waforia.com within 30 days of delivery with your order number, and we’ll refund the full amount you paid for that order to your original payment method. There’s nothing to send back.

The First Order Promise applies once per customer, to the first order placed on waforia.com under the same name, email address or shipping address. It does not cover products bought in stores or from other websites.

At Waforia, we take pride in crafting every product with care, using only the finest ingredients and real chocolate. Because our cookies and biscuit bars are perishable food items, we’re unable to accept returns or exchanges once a product has left our facility — even if unopened — for health and safety reasons.

That said, your satisfaction means everything to us, and we’ll always make it right if something isn’t perfect.

Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, please contact us within 7 days of delivery at info@waforia.com.
Include the following so we can resolve it quickly:

  • Your order number

  • A brief description of the issue

  • Photos of the packaging and product (if applicable)

Once reviewed, we may offer a replacement shipment or refund depending on the situation.

Order Changes & Cancellations

If you need to cancel or change your order, please email us as soon as possible at info@waforia.com.
We process orders quickly, but we’ll do our best to accommodate requests if the order has not yet shipped.

Shipping Delays

Once shipped, delivery times are handled by our carriers. While rare, extreme weather or postal delays can occur. We’ll work with you and our partners to resolve any significant issues that impact product quality.

Non-Returnable Items

Because we sell edible products, we cannot accept returns of:

  • Opened or unopened food items

  • Gift boxes or promotional bundles containing food

  • Sale or promotional items

Questions

We’re here to help.
If you have any concerns about your order, please contact our customer service team:
📧 Email: info@waforia.com 
📞 Phone: 1-888-711-6886

Waforia reserves the right to update this policy at any time to ensure compliance with food safety and e-commerce regulations.