Frequently asked questions

Ordering & Products

What is Waforia?

Waforia offers premium baked treats—wafers, biscuit bars, and crepes—crafted for everyday enjoyment with quality ingredients and balanced flavor.
How are Waforia products sold?

All Waforia products are currently sold online in cases of 6. Each case contains six of the same product and flavor.
Do you offer mixed cases?

Not at this time. Mixed cases are something we plan to offer in the future.
What ingredients are used in Waforia products?

Waforia products are made with thoughtfully selected ingredients, including 100% real chocolate. Specific ingredient lists can be found on each product page.
Are there allergens in Waforia products?

Waforia products may contain milk, soy, and wheat. They are produced in a facility that also processes peanuts and tree nuts. Please review ingredient lists carefully if you have food allergies.
Are Waforia products gluten-free, vegetarian, kosher, or halal?

At this time, Waforia products are not gluten-free. Other dietary certifications (vegetarian, kosher, halal) are not currently specified.

Storage & Shelf Life

How should I store Waforia products?

Store Waforia products in a cool, dry place, as indicated on the packaging.
Do Waforia products require refrigeration?

No refrigeration is required under normal conditions. Because our products are made with real chocolate, additional care may be taken during warmer months to ensure they arrive in good condition.
What is the shelf life of Waforia products?

Shelf life information varies by product and will be listed on the packaging. (More detailed shelf life guidance coming soon.)

Shipping

Where do you ship?

We currently ship within the United States only.
Do you ship to Alaska, Hawaii, or PO boxes?

Yes, we ship anywhere within the U.S., including Alaska, Hawaii, and PO boxes.
How long does shipping take?

Orders typically process within 1–2 business days. Standard delivery usually takes 3–7 business days after processing.

Returns & Issues

Do you accept returns?

Because Waforia products are food items, we do not accept returns.
What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong items, please contact us and we’ll make it right.
How long do I have to report an issue?

Please notify us of any issues within 7 days of delivery.

Customer Service

How can I contact Waforia?

You can reach us through our contact page at:
https://www.waforia.com/pages/contact

You may also contact us by:
When can I expect a response?

Our customer support team typically responds within 1–2 business days.