Frequently asked questions

Ordering & Products

What is Waforia?

Waforia offers premium European-inspired baked treats—wafers, biscuit bars, and crepes—crafted for everyday enjoyment with quality ingredients and balanced flavor.
How are Waforia products sold?

All Waforia products are currently sold online in cases of 6 and in selected retailers in the USA. Check out our store locator to see if Waforia is sold near you.
Do you offer mixed cases?

Not at this time. Mixed cases are something we plan to offer in the future.
What ingredients are used in Waforia products?

Waforia products are made with thoughtfully selected ingredients; Non-GMO certified, no artificial flavors or colors, including 100% real chocolate. Specific ingredient lists can be found on each product page.
Are there allergens in Waforia products?

Waforia products contain milk, soy, wheat.  Select items also contain peanuts, hazelnuts. They are produced in a facility that also processes products containing other tree nuts. Please review ingredient lists carefully if you have food allergies.
Are Waforia products gluten-free, vegetarian, kosher, or halal?

At this time, Waforia products are not gluten-free. Also, they are not currently vegan, kosher or halal certified.

Storage & Shelf Life

How should I store Waforia products?

Store Waforia products in a cool, dry place, as indicated on the packaging.  If you want to extend the shelf life of our products, they can be stored in a freezer.
Do Waforia products require refrigeration?

No refrigeration is required under normal conditions. Because our products are made with 100% real chocolate, additional care may be taken during warmer months to ensure they arrive in good condition.
What is the shelf life of Waforia products?

Waforia products are coded as best by 12 months from the date of production.  Please check the date printed on the package.

Shipping

Where do you ship?

We currently ship within the United States only.
Do you ship to Alaska, Hawaii, or PO boxes?

Yes to Alaska and Hawaii. We ship anywhere within the U.S. We’re unable to deliver to PO boxes, so please use a street address.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does shipping take?

Orders typically process within 2 to 3 business days. Standard delivery usually takes 2 to 7 business days after processing, depending on your location. Orders to Alaska and Hawaii may take a little longer.
Do you offer free shipping?

Yes, orders $45+ ship for free.

Returns & Issues

Is there a guarantee on my first order?

Yes. Love your first order, or we’ll refund it. Email us at info@waforia.com within 30 days of delivery with your order number, and we’ll refund your first order in full. There’s nothing to send back. See our refund policy for details.
How long do I have to report an issue?

Please notify us of any issues within 7 days of delivery.
Do you accept returns?

Because Waforia products are fragile food items, we do not accept returns, so there’s never anything to send back. If your first order isn’t for you, our First Order Promise covers it with a full refund. If an order arrives damaged or incorrect, we’ll make it right with a replacement or refund.
What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong items, please contact us and we’ll make it right.

Customer Service

How can I contact Waforia?

You can reach us through our contact page at:
https://www.waforia.com/pages/contact

You may also contact us by:
When can I expect a response?

Our customer support team typically responds within 1–2 business days.